Price confirmed before we travel
We diagnose the likely fault and confirm the repair cost before attending — by phone or from a photo via WhatsApp. You will not be quoted a price for the first time when we are standing at your door.
Clear pricing — agreed before work starts
Every price is confirmed before we travel — over the phone or from a photo you send via WhatsApp. No call-out fee, no hidden extras, no charge if we cannot complete the repair. Prices below are starting points; the exact figure is agreed before we attend.
✓ No call-out fee✓ Price agreed before attending✓ No fix, no fee✓ 12-month warranty
Services at a glance
🚨 Emergency access
From £75🔐 Lock repair & replacement
From £55⚙️ Door mechanism repair
From £75🪟 Window lock & mechanism
From £45🔩 Hinge, alignment & handles
From £45Labour and parts set out clearly
Each quote explains the labour and parts included before we travel. The price agreed is the price on the invoice — no rounding up, no extras.
No fix, no fee — no call-out charge
If we attend and cannot complete the repair for any reason, you pay nothing. There is no call-out fee to any of our 12 priority service areas. We would rather tell you the job is not possible than charge you for a failed attempt.
Full price guide
Lock & Door Repair Pricing — Sale and Greater Manchester
All prices are typical starting points including labour and parts. The exact price is confirmed before work starts.
🚨 Emergency Access
View service page →Emergency lockout — non-destructive entry
Locked out of uPVC, composite or timber door. Non-destructive technique used where possible to avoid damage.
Door jammed or won't open — emergency attendance
Door stuck in closed position, will not open from inside or outside. Diagnosis and opening on the same visit.
Post-break-in emergency lock change
Damaged cylinder or lock replaced on same-day attendance following forced entry. Anti-snap cylinder fitted as standard.
Out-of-hours emergency surcharge
Applies to callouts outside the Every day 08:30–18:30 working-hours window. Rate confirmed before attending. By arrangement only.
🔐 Lock Repair & Replacement
View service page →Lock service — lubrication & adjustment
Cylinder stiff but not damaged. PTFE or graphite spray, minor adjustment. Assessed first — only done where repair is the right call.
Euro cylinder replacement — anti-snap
Includes labour and anti-snap cylinder. Most common job. Cylinder measured and sourced before attending.
Broken key extraction
Key snapped in lock. Extraction tools used to retrieve key. Cylinder assessed for replacement if damaged.
Mortice lock replacement
5-lever BS3621 British Standard mortice — required by most home insurance policies for timber final exit doors.
High-security cylinder — Ultion, ABS, Yale Platinum
Anti-snap, anti-pick, anti-drill, anti-bump. Supplied and fitted. Confirmation of model before attending.
⚙️ Door Mechanism Repair
View service page →Handle & spindle replacement
Handle won't spring back or is floppy. Spindle and handle supplied and fitted. Mechanism checked before completing.
Multipoint gearbox replacement — uPVC door
Most common mechanism repair. Gearbox model identified before attending. Includes labour and gearbox.
Composite door gearbox replacement
Heavier door profiles — Solidor, Rockdoor, Endurance. Composite-specific gearbox. Slightly higher parts cost.
Bifold or sliding patio door mechanism
Bifold track, roller replacement, or multipoint bar mechanism. More complex strip-out. Parts confirmed before attending.
🪟 Window Lock & Mechanism Repair
View service page →Window handle replacement
Handle turns but nothing moves, handle is broken or loose. Most common window repair. Handle supplied and fitted.
Window locking point / espagnolette repair
Window won't lock or locking points don't engage. Espagnolette bar or individual locking point repair.
Window mechanism replacement
Full espagnolette bar or shoot bolt mechanism replacement. Measured before attending to confirm part compatibility.
Friction stay / hinge repair or replacement
Window won't stay open or opens too far. Friction stay replaced. Winkhaus, ERA, Mila stays carried on van.
🔩 Hinges, Alignment & Handles
View service page →Door handle replacement
Handle and spindle supplied and fitted. Fab & Fix, Hoppe, Spitfire, Yale and others. Colour confirmed before attending.
Hinge replacement — per hinge
Flag hinge, T-hinge or butt hinge supplied and fitted. Mila, Trojan, Avocet, Winkhaus carried on van.
3D hinge adjustment — dropped door
Height, lateral and compression axes. Allen key adjustment on flag hinges. Most common alignment repair. No parts usually required.
Keep / strike plate repositioning
When the door aligns but locking points miss the keeps. Keeps repositioned to match the locking point positions.
Composite door hinge adjustment
Heavy-duty hinge assessment and adjustment. Correct torque tools required. Solidor, Rockdoor, Endurance profiles.
Toe & heeling — badly dropped door
Glass beads removed, packers inserted diagonally to re-square the sash. Permanent fix for significant glass movement.
French door alignment — both leaves
Both leaves adjusted together to meet centrally. Includes full hinge adjustment and locking point check.
All prices include VAT.
💡 How to get a fixed price
Send a photo of the fault via WhatsApp — ideally showing the door, hinge, handle or lock area — and we'll identify the likely fault, confirm parts availability and give you a fixed price before booking. Takes 5 minutes and means we arrive with the right parts.
📞 Phone diagnosis
Describe the symptom — we'll narrow it to the most likely fault type and give a price range before attending. Most faults can be diagnosed to within one or two possible causes without a physical inspection.
💳 Payment methods
Bank transfer, cash, or card terminal. Payment is taken on completion of the work — not upfront. You pay after the repair is done and you are happy with it.
🔗 Service pages
Each service page has its own detailed pricing section with notes on what affects the price for that specific repair type.
Price variables
What Affects the Final Price
The "From" prices above are genuine starting points — most jobs land in the lower part of the range. Four factors can move the final cost upward from the starting price.
Factor 01
Parts brand and security grade
A standard euro cylinder costs less than an Ultion or ABS high-security equivalent. Standard parts are the default — if you want a premium brand, we confirm the cost before fitting. The anti-snap standard cylinder is included in our standard cylinder replacement price.
Example: Standard anti-snap cylinder = £75. Ultion high-security = From £120.Factor 02
Door or window type
Composite doors use heavier mechanisms and hinge systems that carry slightly higher parts costs than standard uPVC. Bifold and sliding patio door mechanisms are more complex to strip and refit than standard hinged doors — this is reflected in the higher starting price for those repairs.
Example: uPVC gearbox from £95. Bifold mechanism from £130.Factor 03
Fault complexity — single vs combined
A single fault (one failed gearbox) is priced differently from a combined fault (gearbox failure plus hinge drop plus keep misalignment). Combined faults take longer and may require parts from multiple categories. We always confirm the full scope before starting — no hidden extras added mid-job.
Example: Gearbox alone = £95. Gearbox + alignment = confirmed separately before starting.Factor 04
Planned booking vs out-of-hours emergency
Standard attendance during Every day 08:30–18:30 carries the prices listed above. Out-of-hours emergency callouts — where the property cannot be secured or you cannot enter — carry a surcharge of £30–50 confirmed before attending. This applies to all service areas.
Example: Standard cylinder replacement £75. Same job out-of-hours = £75 + £30–50 surcharge.What you will never pay
Charges that do not appear on our invoice
No call-out fee
Travel to any of our 12 priority service areas is included in the repair price. There is no separate charge for attending, regardless of how far we travel within the service area.
No hidden extras
The figure you agree before we attend is the figure on the invoice. If the scope changes, we stop and confirm the route before any additional work is carried out.
No charge if we cannot fix it
If we attend and the repair cannot be completed — wrong parts, inaccessible fault, or a fault beyond hardware repair — you pay nothing. We explain what we found and what the correct next step is.
No work done without agreement
If we arrive and discover an additional fault that changes the scope, we stop and tell you before proceeding. You decide whether to continue. You are never charged for work you did not authorise.
🛡️ Workmanship warranty
12-month guarantee on every repair
Every repair carried out by LockMend is backed by a 12-month workmanship warranty. If the same fault recurs within 12 months due to the quality of the repair — not a new fault or misuse — we return and reassess at no charge.
- ✓ Covers workmanship on all repairs
- ✓ Same fault within 12 months — free reassessment
- ✓ Parts covered by manufacturer's warranty separately
- ✓ Applies to all service areas — Sale and Greater Manchester
- ✓ Repair carried out by Vitaly — VS LOCKSMITH LTD
Pricing questions
Pricing FAQ — Sale and Greater Manchester
The most common questions about how we price and invoice our work across all service areas.
Do your prices include VAT?
Yes. All prices include VAT. The price confirmed before we attend is the price on the invoice.
Can I get a fixed price before you arrive?
Yes — that is our standard process. We diagnose the likely fault over the phone or from a photo sent via WhatsApp, confirm which parts are needed and whether they are on the van, and agree a fixed price before travelling. You will not be quoted a price for the first time when we are standing at your door. In most cases, the phone or photo diagnosis takes less than ten minutes.
What if the actual repair costs more than the quoted price?
The agreed price is the price. If we arrive and find an additional fault that was not visible or describable before attending — for example, a damaged mechanism discovered beneath a failed cylinder — we will stop and inform you before doing any additional work. You decide whether to proceed with the additional repair. You are never charged for work you did not agree to, and the original agreed scope is completed at the agreed price regardless.
Is there a call-out fee if the job can't be completed?
No. LockMend operates on a no fix, no fee basis. If we attend and cannot complete the repair for any reason — wrong parts, inaccessible fault, or a fault that requires a specialist beyond our scope — you do not pay for the callout. We will explain what we found and what the appropriate next step is. There is no minimum charge for attendance.
Why does the same service cost different amounts for different customers?
Four factors determine where in the range a job falls: the parts brand required (a standard cylinder costs less than an Ultion high-security equivalent), the door type (composite mechanisms carry slightly higher parts costs than uPVC), the fault complexity (a single component failure is simpler than a combined fault), and whether the job is a planned booking or an out-of-hours emergency. All variables are confirmed before attending — so the range narrows to a fixed price before we travel.
What does the 12-month warranty cover?
The 12-month workmanship warranty covers the repair itself. If the same fault recurs within 12 months due to the quality of the repair rather than a new or unrelated cause, we return and reassess at no charge. Parts carry their manufacturer's warranty separately — this varies by brand and component. Wear from continued use, misuse, or a different fault developing after the repair is not covered by the workmanship warranty, but we will diagnose it honestly and quote for any additional repair required.
Ready for a fixed price before we attend?
Call or send a photo via WhatsApp — we'll confirm the fault, the price, and when we can attend. No call-out fee to Sale, Altrincham, Timperley or any of our 12 priority areas.
Every day 08:30–18:30 · Sale, Greater Manchester · VS LOCKSMITH LTD · No call-out fee