Describe the fault — over the phone, WhatsApp, or the form below — and we will diagnose it, confirm whether we carry the right parts, and agree a fixed price before travelling. No call-out fee, no obligation.
How to reach us
Choose whichever is fastest for you. For emergencies — locked out, door jammed, security risk — call or WhatsApp so we can respond immediately.
The fastest route for urgent problems. You speak directly to Vitaly — not a call centre or booking system. We will diagnose the fault from your description, tell you whether we carry the right part on the van, and confirm a fixed price before leaving.
Best for: lockouts, jammed doors, post-break-in security, any job where you need help today.
Hours: Every day 08:30–18:30
📞 Call +44 7748 926551A photo of the faulty lock, handle, or mechanism often tells us exactly what part has failed and whether we carry it. Send a message via WhatsApp and we will come back with a diagnosis and price — usually within the hour during working hours.
Best for: planned repairs, mechanism faults, price enquiries, when you are not sure what is wrong.
Tip: one clear photo of the lock or handle face saves a lot of back and forth.
💬 Open WhatsAppPrefer to write it down? Use the form at the top of this page. Include your postcode and a description of the fault, and we aim to respond within 30 minutes during working hours.
Best for: non-urgent repairs, quoting requests, questions about scope or pricing.
Response time: within 30 minutes during working hours.
✉️ Go to form ↑Before you send
You do not need to know the part name. A short description is enough for a first diagnosis, but these details help us confirm the likely fault and price before attending.
Your town or postcode
What the lock, door, or window is doing
Whether it still opens, closes, or locks
A photo if the faulty part is visible
If you are locked out, the door is jammed, or the property cannot be secured, call or WhatsApp instead of waiting.
Lock & Door Mechanism Specialist · VS LOCKSMITH LTD
“You’ll speak directly to me — not a booking system or a call centre. Describe the fault and I’ll tell you what it is, what it needs, and what it costs before I travel.”
Payment is taken on completion of the job — not upfront. All prices include VAT.
See our full pricing guide with starting prices for every service — all agreed before we attend.
View pricing guide →What to expect
Every job follows the same process — transparent from the first message to the final payment.
Step 01 — Describe the fault
Call, WhatsApp, or use the form. You do not need to know the part name — describe what the door, lock, or window is doing and we will identify the likely fault. A photo sent via WhatsApp often gives us everything we need.
Step 02 — Diagnosis and fixed price
We confirm the repair needed, check that we carry the right parts on the van, and give you a fixed price before leaving. The price you are told is the price on the invoice — no call-out fee, no charge if we cannot complete the repair.
Step 03 — Repair and warranty
We arrive, carry out the repair, and test everything before leaving. All workmanship carries a 12-month guarantee — if the same fault returns within 12 months due to the repair itself, we return and reassess at no charge. Payment is taken on completion.
Service area
We cover Sale and the surrounding area — including Altrincham, Trafford, and across Greater Manchester and Cheshire.
Not sure if we cover your area? Call or WhatsApp with your postcode and we will confirm straight away. We do not charge a call-out fee, so if we cannot reach you the answer costs nothing.
Common questions
Quick answers to the questions we hear most before a first contact.
We aim to respond within 30 minutes during working hours (Every day 08:30–18:30). For emergencies — locked out, door jammed, property unsecurable — call directly so we can respond immediately rather than waiting for a message reply.
No. Describe what the door, lock, or window is doing — “handle won’t lift”, “door won’t close properly”, “window won’t lock” — and LockMend can identify the likely fault. A photo sent via WhatsApp is often enough to confirm the part and check whether it is on the van.
Every day 08:30–18:30. Out-of-hours emergencies may be available — call and we will advise on the day. We do not operate a 24-hour call centre. When you call, you speak directly to Vitaly, the specialist.
Bank transfer, cash, and card via a card terminal. Payment is taken on completion of the repair — not upfront. All prices include VAT and are agreed before we travel, so the figure on the invoice matches the figure you were given.
